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Terms & Conditions

Introduction
 

Effective upon engagement with Business Savings Guru Limited (“BSG”), these terms and conditions govern the services provided by BSG. By using our services, you signify your agreement to these terms. If you do not agree, please refrain from using our services.

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Business Details:
Business Savings Guru Limited
20 Allandale Road, Leicester, England, United Kingdom, LE2 2DA
Company Number: 15832720

For questions, please contact our Customer Services team at admin@businesssavingsguru.com
 

1. Price Comparison and Switching Services
 

BSG provides price comparison and switching services for UK-based businesses. To use our services, customers must:

  • Be a UK-based business.

  • Be 18 years or older (if operating as a sole trader).

  • Meet the credit requirements of relevant suppliers (where applicable).

We reserve the right to refuse services at our discretion.

By using our services, you agree to provide accurate and complete information, including energy usage, contract end dates, and other relevant details. BSG endeavours to negotiate competitive rates from a wide panel of suppliers. However, quotes are subject to suppliers' terms and are not binding until a contract is executed between you and the supplier.

If a contract is agreed upon, BSG will facilitate the switching or renewal process but is not liable for delays, supplier failures, or changes in market conditions. You acknowledge that your contract is directly with the energy supplier, not BSG.
 

2. Charges
 

BSG is remunerated via commissions paid by suppliers, typically through an uplift applied to your energy unit cost. For example, if we secure a rate of 26p per kWh and apply an uplift of 0.9p, the rate offered would be 26.9p. Commissions vary based on contract size, term, and other factors.

For more information about specific commissions, please contact our Customer Services team.
 

3. Duplicate Contracts and Fees
 

If you enter into a duplicate contract with another supplier after agreeing to a contract through BSG, resulting in the failure of the BSG-facilitated contract, BSG reserves the right to charge:

  • A “Failed Contract” fee of £750 per meter plus VAT, or

  • The full commission BSG would have earned on the failed contract—whichever is greater.

This fee is separate from any charges levied by the supplier.
 

4. Change of Tenancy (COT) Notifications
 

If you move premises during a contract, this is classified as a COT, which may alter the supplier's payment of BSG fees. To avoid additional charges, notify BSG at least 14 days prior to the contract’s end. Failure to do so may result in:

  • A “Failed Contract” fee of £750 per meter plus VAT, or

  • The full commission BSG would have earned, adjusted for the proportion of the contract fulfilled—whichever is greater.
     

5. Failure to Go Live

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If a contract fails to commence due to missing or incomplete information provided by you or due to supplier refusal, BSG reserves the right to charge £750 per meter plus VAT. Required information includes, but is not limited to:

  • Signed letters of authority.

  • Meter numbers.

  • Accurate contract start/end dates.

  • Termination notifications and banking details.

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6. Supplier Failure
 

If your supplier ceases trading and you are moved to a Supplier of Last Resort (SOLR), BSG may not receive its commission. In such cases, BSG reserves the right to charge £750 per meter plus VAT if fees are unpaid. At our discretion, we may waive this fee if you allow BSG to assist with transitioning to a new supplier.
 

7. Guaranteed Energy Renewal Savings Terms
 

BSG guarantees to beat the initial renewal quote provided by your current supplier for 1, 2, or 3-year fixed-term energy contracts. If we cannot beat the quote, we will pay up to £1,000, subject to the following conditions:

  • The competing renewal offer must be provided in writing or via email and must match the contract details offered by BSG (e.g., fully fixed rate, term, annual consumption, and meter number).

  • The offer applies only to new BSG customers operating as small or medium enterprises.

  • Claims must be submitted within 120 days of the renewal letter or email, and the contract start date must be within this timeframe.

BSG reserves the right to amend or withdraw this guarantee at any time.
 

8. Auto Renewal
 

If you have granted BSG delegated authority (DA) to renew your energy contract, our Auto Renewal terms and conditions also apply.
 

9. General Terms
 

  • Independent Status: BSG acts as an independent energy brokerage and is not your agent or representative.

  • Supplier Liabilities: BSG is not responsible for the quality of supplier services, delays, or market fluctuations.

  • Customer Responsibility: It is your responsibility to validate quotations, confirm contract submissions, and ensure contracts go live.

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Contact Us

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If you have any questions about this, please contact us at:
hello@businesssavingsguru.com

 

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