1. Our commitment
Business Savings Guru is committed to providing a high-quality service to all our customers. If you are unhappy with any aspect of our service, we want to hear about it so we can put it right.
2. How to make a complaint
You can make a complaint by any of the following methods:
- Email: hello@businesssavingsguru.com
- Phone: 020 3038 6094 (Monday to Friday, 9am to 5:30pm)
- Post: Business Savings Guru Limited, 20 Allandale Road, Leicester, LE2 2DA
Please provide your name, your business name, your contact details, a description of your complaint, and what you would like us to do to resolve it. If your complaint is about a particular contract or supply, please include the supplier name and any meter or account numbers, as this helps us investigate quickly.
3. What happens next
We will acknowledge your complaint within 3 business days. We will investigate your complaint and provide a full response within 15 business days. If the investigation requires more time, we will let you know and keep you updated.
Our full response will explain what we found, what we will do to put things right, and how to take your complaint further if you are not satisfied.
4. If you are not satisfied
If you are not satisfied with our final response, or if your complaint is not resolved within 8 weeks of you first raising it with us, you may be able to refer it to the Energy Ombudsman free of charge. Business Savings Guru Limited is a member of the Energy Ombudsman scheme, membership number C35ENER126.
You can contact the Energy Ombudsman through its website, energyombudsman.org, which also explains who is eligible and the time limits for referring a complaint. Please quote our membership number, C35ENER126, when you contact them.
For complaints about a supplier's own service, such as billing or meter readings, please contact the supplier first. We are happy to help you raise the issue with them.
For complaints about how we handle your personal information, please see our privacy policy, which explains how to contact the Information Commissioner's Office.
5. Contact details
Business Savings Guru Limited, registered in England and Wales, company number 15832720
- Registered office: 20 Allandale Road, Leicester, LE2 2DA
- Email: hello@businesssavingsguru.com
- Phone: 020 3038 6094
Last updated: November 2026